Service Manager

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Rajgarhia Motors, Posted by: admin, 8 month ago

  • 5-12 years experience
  • 3 - 3.6 Lakh/annum
  • Kolkata
Job Description

Job Duties -

  • Effectively manages team members, including technicians and advisors, to ensure team objectives and sales goals are being carried out
  • Displays extensive working knowledge of industry standards and practices, including product details and company services offered
  • Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
  • Assists with or performs administrative tasks
  • Develops working knowledge of industry regulations, restrictions, and laws, and ensures service department adheres to all regulations
  • Sets up and maintains service desk, including managing service desk team members and evaluating desk efficiency
  • Resolves service desk problems and improves current service desk methods to increase productivity and customer service
  • Monitors department issues and client complaints to define patterns and work to lessen those recurring issues
  • Regularly audits work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
  • Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure highest quality of work.

  • Designation: Service Manager
  • Employment Type: FULL TIME
  • Functional Area: Any
  • Industry: NA
  • Experience: 5-12 Years
  • Salary: 3 - 3.6 Lakh/annum
  • Gender Preference: Both
  • Age Preference:0-0 Years
  • Travelling:
  • Shift:
  • Working Days / Week: 6
  • Skills Required: NA
  • Qualification Required: NA
  • Vacancy: NA
  • Main Branch
  • barasat
  • West Bengal
  • Kolkata
  • 700124
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